Post by account_disabled on Mar 5, 2024 4:29:23 GMT 1
One in two managers is uncomfortable giving feedback on performance to their employees in the workplace , according to data from Delta Management Consulting. Furthermore, if this information limits the worker's professional career, this misgiving affects 75% of managers. Have you ever felt that way? Anxiety or fear of providing evaluations that may hurt the recipient is common; hence the importance of knowing the sandwich technique, a useful strategy for offering negative feedback. Taking into account that communication skills are , today, some of the soft skills most in demand by companies at any hierarchical level, although they take on special prominence in the C-Suite, do you want to know how to convey negative feedback assertively? Try giving two of lime and one of sand with the sandwich technique. CTA Post What is the sandwich technique? The sandwich technique is a feedback methodology that consists of "wrapping" a negative criticism between two positive aspects. Hence its name, with the slices of bread being the flattering messages and the filling being the disapprovals. Its original application was oriented towards the professional field, specifically as a feedback tool in leadership .
However, its use has been spreading to other disciplines , such as Sales, Psychology, Education, etc. In this way, today, you can use the sandwich technique in any area of your life, whether professional or personal. How to use the sandwich technique in feedback? The implementation is very simple. Specifically, the sandwich technique only consists of three steps: Start with praise. Start the conversation by highlighting something positive related to the person's performance . Present criticism constructively. Explains the concern or area for improvement clearly and specifically. At this point, you can use concrete Europe Mobile Number List examples to support your assessment. He concludes with another compliment. End the feedback by reaffirming the value and strengths of the person and your confidence in future improvement in line with the feedforward strategy . Still don't know how you can put this technique into practice? Let's see it with the following example : “ I want to emphasize that I greatly appreciate your commitment to your tasks and the quality of your work. “You have proven to be a valuable member of the team.” “However, I've noticed that, over the past few weeks, you've been arriving late for work on a regular basis.
This can negatively affect the punctuality of the entire team and the efficiency of our operations, and that is why it is important that you take measures to prevent these delays from happening again.” “I am sure that it has been a temporary circumstance and that you will improve your punctuality, since you have always proven to be a responsible and involved employee, which we appreciate.” sandwich-technique What advantages and disadvantages does this feedback method present? As you can see, one of the main advantages of the sandwich technique is precisely its simplicity . And, despite it, it is a good methodology to create open and positive communication in the company. By starting with a compliment, the recipient starts the conversation with a receptive attitude . In this way, the employee's resistance to criticism is reduced. Did you know that neuroscientific studies have proven that the brain processes praise in a similar way to financial rewards? By ending with another piece of praise, trust is reinforced by trying to prevent negative feedback from leading to a certain demotivation or dissatisfaction of the worker. However, it is important to carry out the sandwich technique subtly and not frequently. Otherwise, the recipient may catch your strategy and feel manipulated , generating greater rejection of the feedback.