Post by Mark on Apr 11, 2013 15:21:41 GMT 1
I think it would be a good idea for Harrisons to introduce a summary of all orders placed, to their web site.
Presently we order both by telephone and on the web site. A simple email is the bare minimum service you should expect from an online ordering system.
A better system could also include cutoff times for delivery next day, and simple order status with tracking reference numbers where applied (for carrier / postal tracking) for urgent items.
This would eliminate duplicate orders when stock is short, and ensure correct delivery of all items is recorded.
What does anyone else think?
Having seen this forum board though, I'm not going to hold my breath waiting for an answer.
Presently we order both by telephone and on the web site. A simple email is the bare minimum service you should expect from an online ordering system.
A better system could also include cutoff times for delivery next day, and simple order status with tracking reference numbers where applied (for carrier / postal tracking) for urgent items.
This would eliminate duplicate orders when stock is short, and ensure correct delivery of all items is recorded.
What does anyone else think?
Having seen this forum board though, I'm not going to hold my breath waiting for an answer.
